At  Fast Click Beauty , we are committed to providing exceptional customer support and ensuring your satisfaction with our products and services. Our Support Policy outlines the guidelines and processes for addressing inquiries, resolving issues, and maintaining a smooth experience for all our customers. Please read through our policy to understand how we can assist you.

1.  Customer Support Channels 

   -  Email Support : Reach us anytime at support@fastclickbeauty.com for questions, concerns, or product-related inquiries.

   -  Phone Support : Our customer service hotline, +880 1326-796952, is available Wednesday to Monday from 9 AM to 8 PM.

   -  Social Media Support : Connect with us on our official social media pages (Facebook, Instagram) for quick responses to your queries.

2.  Response Time 

   -  Email Inquiries : We aim to respond to all emails within 24-48 hours.

   -  Phone Support : Immediate response during operational hours. 

   -  Social Media : Messages are typically addressed within 24 hours.

3.  Order and Shipping Inquiries 

   - For all order-related questions, including tracking, shipping status, and delivery estimates, please contact us with your order number.

   - Shipping and delivery times may vary based on your location and current availability of items.

4.  Product Returns and Exchanges 

   -  Returns : If you are unsatisfied with your purchase or have received a defective item, you may return it within 7 days of delivery.

   -  Exchanges : Eligible for unopened, unused products only. Please ensure the product is in its original packaging when initiating an exchange request.

   -  How to Initiate : To start a return or exchange, please contact us via email or phone with your order details.

5.  Refund Policy 

   - Refunds will be processed once the returned item is received and inspected. Refunds typically take 7-10 business days to appear in your account.

   - Shipping costs are non-refundable, and only the product amount will be refunded, provided it meets our return criteria.

6.  Product Usage and Safety Inquiries 

   -  Product Information : For details on product ingredients, recommended usage, and precautions, please refer to our product pages or contact our support team.

   -  Safety Concerns : If you experience any adverse reactions, discontinue use immediately and consult a medical professional. Contact us for guidance or information about product ingredients.

7.  Technical Support for Website or Payment Issues 

   - For any website navigation issues, checkout problems, or payment errors, please reach out via email or phone. Our team will work to resolve technical difficulties promptly.

8.  Feedback and Suggestions 

   - Your feedback is important to us! We welcome suggestions to improve our products and services. Feel free to email us or leave feedback on our social media pages.

Our Commitment to You

Fast Click Beauty values your satisfaction and strives to deliver a positive experience with every interaction. We appreciate your trust in our products and are here to support you in every way possible. Thank you for choosing Fast Click Beauty, where your beauty and wellness needs are our priority!